The short version
- I collect what you type into forms on this site, plus booking and payment details if you work with me.
- I use it to reply to you, run your sessions and send the letters you asked for.
- I never sell it, and I never share it for advertising.
- If you want it deleted, email me and I’ll delete it.
What I collect
When you use the contact form
Your name, your email address and your message.
When you book a call
Your name, email, the time you picked, your time zone and your answers to the short questions on the booking form.
When you sign up for the workbook or the newsletter
Your email address. My email tool also records whether a letter was opened and which links were clicked. Most email tools do this by default.
When you pay
Your name, email and billing address. Card numbers go straight to the payment processor. I never see or store them.
When you browse
The company that hosts this site keeps standard server logs (IP address, browser type, pages visited) for security. There are no ad trackers here.
Why I use it
- To answer your message.
- To schedule calls and send you the Zoom link and a reminder.
- To send the workbook and the monthly letter you signed up for.
- To take payment and keep the records the tax office requires.
Who else handles it
I use a few outside services. Each one gets only what it needs to do its job.
- Scheduling tool
- Booking calls, sending confirmations and reminders.
- Email tool
- Sending the workbook and the monthly letter.
- Payment processor
- Invoices and card payments.
- Zoom
- Our sessions. I don’t record them unless you ask me to.
- Website host
- Serving this site and keeping the server logs above.
Your coaching notes
What you tell me in a session stays between us. I follow the International Coaching Federation’s Code of Ethics on confidentiality. I keep session notes in a password-protected account that only I can open, and I never share them without your written permission.
The only exceptions are the ones the law sets, such as a real risk of serious harm to you or someone else.
How long I keep things
- Messages
- 12 months.
- Booking details
- 12 months after the call.
- Newsletter
- Until you unsubscribe. Every letter has a one-click unsubscribe link at the bottom.
- Payment records
- 7 years, because tax law asks for it.
- Coaching notes
- 3 years after our last session, then deleted.
Getting your data deleted
Email hello@clairedonnellycoaching.com with “Delete my data” in the subject line. I’ll confirm within 2 weekdays and finish within 30 days. If there’s anything I have to keep, like tax records, I’ll tell you what it is and why.
You can also ask for a copy of what I have about you, or ask me to correct something. If you live in California, the EU or the UK, local law may give you more rights. I’ll honor these requests wherever you live.
Cookies
This site uses as few as it can. There are no advertising or tracking cookies.
The booking and payment pages may set the cookies they need to work, such as remembering your time zone while you pick a slot. The fonts load from Google Fonts, so Google sees your IP address when a page loads. If I ever add visitor statistics, I’ll pick a tool that works without cookies and update this page.
Questions
Email hello@clairedonnellycoaching.com or use the contact form. This site is for adults, and I don’t knowingly collect anything from anyone under 18. If I change this page, the date at the top changes too, and big changes go in the monthly letter.
Claire Donnelly Coaching, Ojai, California